Questions about taxis in Rovigo
Prices, payments, luggage and calling a taxi: answers to the most common questions.
Prices and payments
How much does a taxi cost in Rovigo?
You pay by taximeter: €3.50 when you get in, then €1.20 per km within the urban perimeter and €25 per hour when the car is stopped or in a queue. The minimum fare is €6, starting fare included. A surcharge is added at night and on public holidays.
Are there fixed fares?
Yes, for some direct routes: for example €7 from the station or the centre to CEN.SER and C.U.R., €8 or €9 to the hospital, €12 from the station to the prison. Night, holiday and luggage surcharges are extra. Ask the driver for the fixed fare before setting off.
How much is a taxi at night and on public holidays?
€1.70 is added once, from 10pm to 6am and on public holidays; the two are not combined. The minimum fare becomes €7.70 (€6 plus the surcharge).
How much do you pay out of town?
Outside the urban perimeter the taximeter counts kilometres only, at €1.70 per km; on the motorway €1.85 per km, toll included. If you start inside the urban perimeter and come back to where you started, the return-trip rate of €0.85 per km applies. Outside the municipality the driver has to agree to the ride.
Are there reduced fares?
Yes, the minimum fare drops to €4 for people over 65 and women travelling alone (Taxi Rosa, up to two) every day after 9pm, and for pregnant women (up to two people).
Can I pay by card?
Yes: according to Taxi Rovigo 1812 all its cars have a card reader and accept debit and credit cards, as well as cash.
Are the City's fares fixed prices?
No, they are maximum amounts: as the City points out, the price of the ride may be lower, never higher.
Must the driver give me a receipt?
Yes, if you ask: by regulation it must show the licence number, date, amount and route. You also need it to make a complaint.
Calling and booking
How do I call a taxi in Rovigo?
Call +39 0425 1812 (Taxi Rovigo 1812): you can ask for a taxi right away or book one in advance, also by email at info@taxirovigo.com. The City's fares have no surcharge for calling a taxi.
When does the taximeter start if I call a taxi?
According to the City, when the taxi sets off to reach you. If you take it at a rank or hail it in the street, the taximeter starts when you get in.
Can I book online?
Yes, on the cooperative's website, but only for the next day and for departures between 4:30am and 7:30am. For other times, book by phone or email.
At the rank, must I take the first taxi in line?
Usually yes, but the City's regulation lets you choose another taxi if you give a reason.
Can I hail a taxi in the street?
Yes, if it is free: the City's regulation allows it. However, the driver cannot pick you up near a taxi rank where other taxis or customers are waiting.
Luggage, animals and accessibility
Can a taxi carry a wheelchair?
Wheelchairs travel free and the driver must help you get in. However, Taxi Rovigo 1812 has no cars adapted for wheelchair users: tell them when you book, so the cooperative can organise the ride.
Can I bring my dog or cat?
Taxi Rovigo 1812 accepts animals: cats and small animals in a carrier, dogs with a car harness or seat belt and a blanket on the seat. Say so when you book. By regulation drivers may refuse animals, except guide dogs, which travel free.
How much is luggage?
€0.50 for each item. Luggage must fit in the boot: if you have a lot, say so when you call.
Do children need a car seat?
Under the Italian Highway Code, in a taxi children shorter than 1.50 m may travel without a car seat only in the back, with a person aged at least 16. If you want a car seat, ask the cooperative when you book.
Complaints and lost property
I left something in a taxi: what should I do?
Call +39 0425 1812 straight away with as many details as possible: the item, the time, start and destination. By regulation, drivers hand items they cannot return straight away to the City within 3 days.
Who do I contact to make a complaint?
The City of Rovigo, Transport Office: by email to trasporti@comune.rovigo.it, by post or in person by appointment (+39 0425 206289). Attach the receipt with the taxi number, date and time, route and amount.
Can't find the answer?
Write to info@taxi.rovigo.it. For a ride in progress, call the cooperative directly.